Returns & Refund Policy

At Pretty. Made Simple., we want you to love your purchase. If you are not completely satisfied with your online order, we're here to help.

Return Eligibility

We offer a 7-day return policy for online purchases only. You have 7 days from the date your order is delivered to request a return.

All purchases made in person at vendor events, pop-up shops, trade shows, and other live events are FINAL SALE and are not eligible for return or exchange.

To qualify for a return, your item must:

• Be unworn, unused, and in its original condition

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase or your order confirmation

How to Start a Return or Exchange

To request a return or exchange, please submit your request through our Returns Portal:

https://prettymadesimple.com/a/506-returns-manager

Returns must be approved before being shipped back. Items returned without prior authorization will not be accepted.

For questions, please contact us at prettymadesimple7@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery so we can evaluate the issue and provide a resolution.

All shipments are insured. While we are not responsible for packages that are lost or stolen after delivery, we will work with the shipping carrier and the customer to help resolve each case whenever possible.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized products

• Special orders

• Sale or clearance merchandise

• Items purchased using promotional or discount codes

• Gift cards

• Beauty or personal care products

• Perishable items

• Hazardous materials, flammable liquids, or gases

If you have questions about whether your purchase qualifies for a return, please contact us before placing your order.

Exchanges

If you need a different size or wish to exchange an eligible item, please submit a return request through our Returns Portal.

Once your return has been approved and received, we will process your exchange if inventory is available. If the requested item is unavailable, a refund will be issued according to this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, less:

• Original shipping charges

• Return shipping costs (if applicable)

• Any applicable restocking fees

Please allow 5–10 business days after your refund is processed for your financial institution to post the credit to your account.

Restocking Fee

Eligible returns may be subject to a 10% restocking fee. This fee helps cover inspection, processing, and restocking costs.

By completing a purchase with Pretty. Made Simple., you acknowledge and agree to the terms of this Return & Refund Policy.