I updated the refund/return language to make the buyer responsible for return shipping unless Pretty. Made Simple. made an error.

Returns & Refund Policy

At Pretty. Made Simple., we want you to feel confident in your purchase. Please review the policy below carefully before placing your order, especially when purchasing pre-order, custom, sale, sample sale, or event merchandise.

Return Eligibility

We offer a 7-day return policy for eligible full-price online purchases only. You have 7 days from the date your order is delivered to request a return.

Sale items, sample sale items, clearance items, discounted merchandise, pre-order items, custom items, special orders, and merchandise purchased at in-person events are not eligible for return or exchange.

To qualify for a return, an eligible full-price online item must:

• Be unworn, unused, and in its original condition

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase or the original order confirmation

Returns must be requested and approved within the applicable return window.

Pre-Order Items

All pre-order items are FINAL SALE and are not eligible for return, exchange, or refund.

Pre-order items are produced or secured based on advance customer orders and may have extended production and shipping timelines. Estimated shipping or delivery windows are provided in the product description at the time of purchase.

By purchasing a pre-order item, you acknowledge that:

• The item is being purchased in advance of its availability

• Production and shipping timelines are estimates and may be subject to reasonable delays

• You are responsible for reviewing the product description, size chart, measurements, color, style, and estimated shipping timeframe before placing your order

• Pre-order purchases cannot be returned, exchanged, or refunded due to sizing, fit, change of mind, event date changes, or shipping within the stated estimated timeframe

Please review all pre-order details carefully before completing your purchase.

Final Sale Items

Items identified as FINAL SALE are not eligible for return, exchange, store credit, or refund.

Final-sale items include, but are not limited to:

• Pre-order merchandise

• Custom-made or personalized products

• Special orders

• Sale merchandise

• Sample sale merchandise

• Clearance merchandise

• Items purchased using promotional or discount codes

• Purchases made at vendor events, pop-up shops, trade shows, conferences, and other live events

• Gift cards

• Beauty or personal care products

• Perishable items

• Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you have questions about whether an item is considered final sale.

In-Person Purchases

All purchases made in person at vendor events, pop-up shops, trade shows, conferences, and other live events are FINAL SALE.

These purchases are not eligible for return, exchange, store credit, or refund.

How to Start an Eligible Return or Exchange

For eligible full-price online purchases, please submit your request through our Returns Portal:

https://prettymadesimple.com/a/506-returns-manager

Returns must be approved before being shipped back. Items returned without prior authorization will not be accepted.

For questions, please contact us at prettymadesimple7@gmail.com.

Return Shipping Costs

The customer is responsible for all return shipping costs for eligible returns and exchanges.

Return shipping costs are non-refundable and may be deducted from any approved refund where applicable.

Pretty. Made Simple. will cover return shipping only when the return is required because of an error made by our company, such as receiving an incorrect item, incorrect size, or a confirmed damaged or defective product.

Customers should use a trackable shipping method when returning merchandise. Pretty. Made Simple. is not responsible for return packages that are lost or damaged while in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery so we can review the issue and determine an appropriate resolution.

If the issue is confirmed to be the result of an error by Pretty. Made Simple., we will provide or reimburse the appropriate return shipping cost.

This provision does not create a general right to return or exchange items otherwise designated as final sale.

Exchanges

Exchanges are available only for merchandise that qualifies for return under this policy.

To request an exchange, submit a request through our Returns Portal within 7 days of delivery.

Once the return has been approved and received, an exchange will be processed if the requested item is available.

Customers are responsible for return shipping costs associated with exchanges unless the exchange is necessary because of an error made by Pretty. Made Simple.

If the requested replacement is unavailable, an eligible refund may be issued according to this policy.

Pre-order, final-sale, custom, special-order, sale, sample sale, clearance, promotional, and in-person purchases are not eligible for exchange.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less:

• Original shipping charges

• Return shipping costs, if applicable

• Any applicable restocking fee

Please allow 5–10 business days after the refund has been processed for your financial institution to post the credit to your account.

Original and return shipping charges are non-refundable unless the return is the result of an error made by Pretty. Made Simple. or otherwise required by applicable law.

Restocking Fee

Eligible returns may be subject to a 10% restocking fee to cover inspection, processing, and restocking costs.

Customer Acknowledgment

By completing a purchase with Pretty. Made Simple., you acknowledge that you have reviewed the product description, sizing information, applicable estimated production and shipping timelines, and this Returns & Refund Policy.

You further acknowledge that pre-order items, sale items, sample sale items, and all merchandise identified as final sale are not returnable, exchangeable, or refundable, except where required by applicable law or where an item is confirmed to have been received damaged, defective, or incorrect.

For eligible returns or exchanges, the customer is responsible for return shipping costs unless the return is the result of an error made by Pretty. Made Simple.

If you want, I can also turn this into a short Shopify checkout acknowledgment checkbox version that matches the full policy.